Getting Started with BAM

How many times do the business ask your team the question "Where is the message"? This could be an order, a product update, an event about some interesting change in a system. Whatever the context, to the business users some business transaction is executing and they are unsure where the transaction is up to and if there is a problem. This can be a heavy support burden on an IT department.

Business Activity Monitoring (BAM) is a way to provide a simplified business focused view on what might be a complex underlying system or group of system interactions that execute to fulfill the business transaction. If you have a BAM solution then you can significantly simplify the ability to support these business transactions. You can make it easy for your support team to get to the issue quickly, you can recover from issues faster and you can even allow business users to participate in answering their own questions like "Where is my order"?

In the modern hybrid and cloud world we found this area to be a common pain-point for Serverless 360 customers and we wanted to develop a solution which would allow you to get a business like view across technical transactions implemented across multiple cloud services.

BAM in Serverless360

In any kind of integration solution there is a need for the organization to build some kind of end-to-end traceability/monitoring solution that can be used by the business users. More often than not this is an after thought and the operational support team struggles to run the solution that has been implemented. Sometimes the delivery team will work on a solution but often it is bespoke and difficult to use across projects and teams spend about 20-30% of their time addressing this challenge, building custom solutions like logging components, and web dashboards. Most of the time the solution will be premature, since building an enterprise-grade tracking/monitoring solutions requires enormous effort.

That's exactly the challenge we are tackling in Serverless360 with BAM feature.