Assigning Users to Transaction Instances

Introduction

Business Activity Monitoring allows users to assign transaction instances to track and take corrective actions, which can be accessed in a tab called Assigned Transactions.

User Assignment

• Users can assign transaction instances to a different user by using Assign for Reprocessing option available in the context menu of the respective transaction instances. Self-assignment is also possible.

• A mail will be sent to the assigned user upon a successful assignment along with an optional intimation message provided during the assignment.

• Once assigned, all those transaction instances will be listed in the Assigned Transactions tab along with the assignment details in a tooltip.

• Multiple transaction instances can also be assigned to users with the help of Assign user button.

• When assigned transactions are reprocessed from the Assigned Transactions tab, the profile icon for those instances turns green, representing that an action has been taken on those instances.

• Users can also reassign the transaction instance to another user at any time by selecting Reassign user from the Assigned Transactions tab.

• The Remove user option can be used to remove user assignments.

Execute a Query

The Assigned Transactions tab allows users to execute a query to view all transactions assigned to a specific user.

The query format to execute a query for assigned transactions is as follows:

• AssignedTo = "me"
• AssignedTo = "mail_id"

Added information

• User assignment activities can only be performed by users who have Reprocessing access for transactions in the Tracking section during role assignment.

• The intimation mail is not sent to the user when a transaction instance is self-assigned.